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Frequently ask questions

1. Who is

We are in the Gold and Silver jewelry business for over 3 years and bring with us a vast amount of professional expertise to the online world. Our operations span many countries of the world and our products have been well accepted with our customers. Detail more...

2. What are my payment options?

All my prices are in US dollars, at this time I accept all major credit cards and debit card payments through PayPal. I will consider money orders or personal cheques on an individual basis. If you would like to pay using cheque or money order please contact me to make arrangements. I will not ship the item until I am satisfied payment has cleared. Detail More…

3. What are Shipping Privacy and Packaging?

Our business is jewelry sales. We do not make a margin on shipping fees. All fees are shown clearly at check-out. We promise you that your order will be shipped neatly, securely. I also pay special attention to the aesthetics of the packaging so you can be sure you will receive a lovely package fit for gift giving. Detail More…

4. What kind of guarantee do you offer?

We want all of our customers to be happy with their purchase. If you are not completely satisfied with your purchase from you can return the goods within 30 days. Detail More…

5. How do I return an item I purchased?

To return items you have purchased follow these 3 easy steps.

1. Email us for request Return Code
2. Package your return carefully.
3. Ship the Package with insurance and a tracking number to address:

Mr. Somlarb Tosomparb
7/50 Moo.1 Kongyong
Puttamonton, Nakornpratom
73170 Thailand

For more information regarding the 30-Day Return & Refunds
Email: we usually answer within 12 hours.
Phone: (+66) 86-9714787 on Sunday to Friday between: 9:00am - 18:00pm Thailand time (UTC/GMT +7 hours).

6. What are Customs Fees and Import Restrictions on your products?

Some countries place restrictions on goods imported or charge customs duties or import fees. It is the responsibility of the customer to find out about any restrictions applicable to them and pay any charges. We send all parcels through Thailand We also recommend contacting your local government body prior to ordering e.g. Customs and Excise. Sales Tax is always charged on the total order value including shipping and handling charges.

7. Can catalog items be ordered with different diamond or gemstone?

Most pieces of gold jewelry in the online catalog which contain a major center diamond or colored stone are often available with other centers of variable size, shape or quality as it pertains to diamonds, and other colored gemstones where applicable.  Please call the store during normal business hours to inquire.

8. How to make special orders?

Special order items for only Gold Jewelry and Handmade Jewelry will be made once you have placed your order. Special order items usually ship within two weeks. If you are in a rush please contact me before you order and let me know how quickly you need the piece, I will do everything I can to accommodate you.

9. How do I figure out my ring size?

Click for Print

We like to make sure that your online shopping experience is as easy as possible. Whether you are buying a Gold ring or Silver ring, a ring set with one carat or quarter carat diamonds, we understand the importance of getting the ring size right.

To help you find your ring size, we supply a printable ring size chart. Simple and easy to use, this will help you to shop with confidence, knowing that you are looking for the right size ring. All you have printing and follow the simple instructions.

Click for Print

10. What Carat, Karat Gold? Those stamps and numbers mean?

Is it K or ct or just a 3 digit number? The ‘ct’ is interchangeable with ‘K’ for karat. I’m from Australia so we use ‘ct’ like most Commonwealth countries. The term KARAT refers to the fineness of gold. The word CARAT usually refers to a weight, generally for gemstones but is also used for gold. All a bit confusing, but both are OK to use. The number refers to the fineness of gold in parts per 1000. All these marks are acceptable as it depends on where it was made.

There are many carats used in jewelry. Below are the most common...

  • 8K, 8ct or 333 (parts per 1000) or is 33.3% gold (usually European. Not recognized in USA. The lowest possible standard. Will tarnish sometimes)
  • 9K, 9ct or 375 (parts per 1000) or is 37.5% gold (mainly British Commonwealth countries. Not recognized in USA. Hard wearing.)
  • 10K, 10ct or 416 (parts per 1000) or is 41.6% gold (Minimum USA standard. Hard wearing.)
  • 12K, 12ct or 500 (parts per 1000) or is 50% gold (usually old watch cases. Rarely seen)
  • 14K, 14ct or 585 (parts per 1000) or 58.5% gold (Asian for overseas market. Common in USA. Russian 584.)
  • 15K, 15ct or 625 (parts per 1000) or 62.5 % gold (British Commonwealth countries. Discontinued c1935. A good indicator that the piece is old.)
  • 18K, 18ct or 750 (parts per 1000) or 75% gold. (Most quality pieces are 18ct. Minimum gold standard for sale in Italy.)
  • 22K, 22ct or 916 (parts per 1000) or 91.6% gold (mainly Asia, Middle East. Very soft. Very yellow)
  • 24K, 24ct or 1000 (parts per 1000) or PURE gold (too soft for most jewelry manufacture)

11. What makes white gold, yellow Gold and what is it?

Pure gold is too soft for use in jewelry, so it is usually mixed with other metals or "alloyed" to make it harder. White gold is produced from the mixing of gold, copper, palladium, and zinc. Various shades of yellow gold can be created from the mixing of gold, silver, copper, and small amounts of zinc.

12. Why is 14K jewelry worth less than 18K gold jewelry?

Simply put, 14K gold isn't as pure at 18 karat gold. Gold purity is measured in karats, 24 karats being pure gold. 18 karat gold is 75% pure - the rest being made up of alloys, 14 karat gold is 58% pure, etc.

13. Why pieces of jewelry that look nearly the same differ so much in price?

Several features can affect the value of gold jewelry. One-of-a-kind designer jewelry can be very costly. Different finishes can alter the value, such as matte or sandblasted. Also, heavier pieces can be more costly than lighter ones, as gold is often sold by weight.

14. What is 925 sterling silver jewelry?

This designation refers to jeweler that contains at least 92.5% silver. The remaining 7.5% is copper, which endows the jeweler with its required strength. Magnolia sterling silver jewelry is quality-assured by standards institutes throughout the world, which verify the amount of pure silver used in each item. The 925 stamp found on each piece indicates the quality of the silver and its compliance with international standards.

15. What is the Electroforming Silver?

Electroforming in layman terms simply means building up gold or silver by electro chemical deposition of a relatively thick layer of metal over a conductive or non-conductive base material like Wax or Organic Form as the base material.
Electroforming is used to create hollow or light jewelry designs (gold or sterling silver) that may be impossible to create by other means due to high material cost. It allows customers to purchase larger jewelry designs for a fraction of the cost charged for regular jewelry items, as the weight is significantly reduced while the size remains.
Jewelry has 925 Trademark. 

16. What Karen hill tribe silver so special? (Beads and Jewelry Making)

Being between 99.5% and 99.9% pure silver, Karen silver has a higher silver content than Sterling silver. It's just the solder used to fuse the silver components together that makes up the last fractions of a percent. Consequently, it has a weight, bright satin color, and feel, all of its own.
Every piece is handmade and individual. The hand-hammered and chased details are wonderful and you can actually see evidence of each piece having been formed by the hands of Karen craftsmen. These pieces are not usually hallmarked in any way, but we can guarantee their origins.

17. How can I keep my sterling silver jewelry in good condition?

• Keeping your sterling silver jewelry shiny and glistening does not take much effort. We recommend the following:
• Regularly clean your jewelry with a special cloth (available for purchase at Magnolia branches).
• We recommend showering with your jewelry on. Soapy running water keeps the jewelry clean and prevents it from blackening.
• However, swimming in the sea or a swimming pool with your jewelry on is not recommended. Salt water and chlorine can damage silver.
• Keeping your jewelry in a jewelry box, a closed drawer or a small bag will keep it from blackening and prevent it from getting scratched.
• Keep jewelry away from chemical substances (including lotions and perfumes) that can damage silver. 

18. What is the most appropriate way to clean my jewelry?

If you take proper care of your jewelry, it can remain looking new. Remove your jewelry at night and put it in a safe place where several pieces will not rub against each other. Also, avoid contact of your jewelry with substances such as perfume, bleach, cosmetics, soap, hairsprays, etc.
Gold jewelry may be cleaned in a bowl of water containing any mild liquid detergent. Use a soft brush to create lather around the jewelry. Rinse the piece off - not over the drain, in a metal or plastic strainer. Dry your jewelry with a soft, lint-free cloth. More guidelines to cleaning your jewelry can be found in our jewelry care section.

19. Wholesale

If you are interested in buying our products in whole sale or want to become one of our Franchise / Distributors, then please submit the following details
Phone: (+66) 86-9714787 on Sunday to Friday between: 9:00am - 18:00pm Thailand time (UTC/GMT +7 hours).